Shipping & Delivery Policy
Shipping & Delivery Policy
Effective date: July 1, 2026
This policy explains how Sigars.com LLC processes, produces, and delivers orders.
Shipping Area
We ship eligible products to addresses within the United States where their sale and delivery are permitted by law. We do not currently ship internationally.
Current Shipping Location
Sigars.com is currently in a transition period while our permanent office location is being finalized. During this transition, orders are fulfilled and shipped from:
Sigars.com LLC
14256 Horseshoe Trace
Wellington, FL 33414
Please do not send returns to this address without first receiving written return authorization from Sigars.com.
Age and Signature Requirements
You must be at least 21 years old to purchase tobacco products from Sigars.com.
An adult signature is required for the delivery of tobacco products. A recipient who is at least 21 years old must be available to accept the package and may be required to present valid government-issued photo identification.
Customers are responsible for monitoring tracking information and making arrangements for an eligible adult to receive the package.
Production and Processing Times
Our estimated production and processing times are:
Ready-to-ship products: Generally processed within two business days.
Custom and personalized products: Generally produced within five business days after payment is received, the final design is approved, and all required order information has been provided.
Rush orders: Rush service may be available for an additional charge and must be confirmed by Sigars.com before purchase.
Business days are Monday through Friday, excluding federal holidays.
Delays in providing artwork, approving a proof, making payment, or responding to order questions may extend the production date.
Production time and carrier transit time are separate. The five-business-day custom production estimate does not include the time required for the shipping carrier to deliver the package.
Shipping Methods and Costs
Orders are generally shipped through USPS, FedEx, or another appropriate carrier.
The available shipping method, shipping charge, and estimated transit time will be displayed during checkout, included on the customer’s invoice, or confirmed before payment.
Ready-to-ship orders may qualify for flat-rate shipping of $12. Custom, oversized, expedited, or special-handling orders may have different shipping charges.
Delivery Estimates
Delivery dates are estimates unless Sigars.com provides a written delivery guarantee for a specific order.
Delivery may be affected by carrier delays, weather, holidays, address problems, age-verification requirements, unsuccessful delivery attempts, or circumstances outside our reasonable control.
If an order is needed for a particular event or date, the customer must notify Sigars.com before placing the order. Providing an event date does not create a delivery guarantee unless Sigars.com confirms that guarantee in writing.
Tracking Information
Once an order ships, we will send a shipping confirmation to the email address associated with the order. When available, the confirmation will include a tracking number and a link to the carrier’s tracking service.
Address Changes
Customers are responsible for providing an accurate and complete shipping address.
Contact us immediately if an address needs to be corrected. We cannot guarantee that an address can be changed after an order has entered fulfillment or been transferred to the carrier.
Additional costs resulting from an address correction, package redirection, or reshipment may be charged to the customer.
Delayed or Missing Packages
If tracking shows no movement for an unusual period or a package appears to be missing, contact us at orders@sigars.com or (305) 306-7736.
We will make reasonable efforts to assist with a carrier investigation. Carrier investigations and claims may require additional time.
If tracking states that a package was delivered but it cannot be located, the customer should check with household members, neighbors, reception staff, or the applicable carrier before contacting Sigars.com.
Damaged or Incorrect Shipments
An order that arrives damaged, defective, incomplete, or incorrect must be reported within five calendar days after delivery.
The customer must provide:
The order number
A description of the problem
Photographs of the affected products
Photographs of the shipping container and packaging
A photograph of the shipping label, if requested
Customers must retain the products and original packaging while the claim is reviewed. Products should not be returned or discarded without instructions from Sigars.com.
Contact Us
Questions about shipping and delivery may be directed to:
Sigars.com LLC
Email: orders@sigars.com
Phone: (305) 306-7736
Current fulfillment address: 14256 Horseshoe Trace, Wellington, FL 33414
Returns, Refunds & Cancellation Policy
Effective date: July 1, 2026
This policy explains the return, refund, replacement, and cancellation options for purchases from Sigars.com LLC. Please review it before placing an order.
All Sales Are Generally Final
Because cigars are tobacco products and many of our products are personalized or made to order, all sales are generally final.
We do not accept returns or provide refunds because a customer:
Changes their mind
No longer needs the order
Dislikes a design they previously approved
Orders the wrong product or quantity
Provides incorrect artwork, spelling, dates, colors, or customization instructions
Fails to receive the package because an eligible adult was unavailable to sign for it
Improperly stores or handles the products after delivery
This policy does not limit any rights that cannot legally be waived.
Custom and Personalized Products
Custom and personalized products cannot be returned or refunded after the final design is approved and production begins.
Customers are responsible for carefully reviewing every proof before approval, including names, spelling, dates, artwork, colors, quantities, product selections, packaging, and delivery information.
Approval of a proof authorizes Sigars.com to begin production using that proof.
Minor variations in printed colors, placement, tobacco appearance, and handmade products are not considered defects.
Cancellations
Cancellation requests must be sent to orders@sigars.com as soon as possible and must include the order number.
Ready-to-Ship Products
A ready-to-ship order may be cancelled for a full refund if the cancellation request is received before the order enters fulfillment.
Once the order has been processed, packed, or shipped, it cannot be cancelled.
Custom Products
A custom order may be cancelled for a full refund before the customer approves the final design and before production begins.
Once the design is approved or production begins, the order cannot be cancelled or refunded.
Submitting a cancellation request does not mean the order has been cancelled. The cancellation becomes effective only after Sigars.com confirms it in writing.
Incorrect, or Missing Products
If an order arrives damaged, defective, incomplete, or different from the approved order, the customer must contact Sigars.com within five calendar days after delivery.
The request must include:
The order number
A description of the problem
Clear photographs of the affected products
Photographs of the shipping container and packaging
A photograph of the shipping label, if requested
The quantity of products affected
Customers must retain the affected products and all original packaging while the claim is reviewed.
After reviewing an eligible claim, Sigars.com may provide an appropriate resolution, including:
Replacement of the affected products
Correction or completion of the order
Store credit
A partial refund
A full refund for the affected products
The resolution will depend on the circumstances, product availability, and extent of the problem.
Products damaged through improper storage, misuse, alteration, or handling after delivery are not eligible for replacement or refund.
Unauthorized Returns
Do not send products to Sigars.com without first receiving written return authorization and instructions.
Unauthorized returns may be refused and may not qualify for a refund, credit, or replacement.
During our office transition, authorized returns may be directed to:
Sigars.com LLC
14256 Horseshoe Trace
Wellington, FL 33414
This address should be used only when Sigars.com provides written authorization.
Refused or Undeliverable Packages
Refunds are not automatically provided for packages that are refused, unclaimed, or undeliverable because of:
An incorrect or incomplete address
Failure to provide valid identification
Failure to have an eligible adult available to sign
Repeated unsuccessful delivery attempts
Refusal to accept the package
The customer may be responsible for the original shipping cost, return shipping cost, and cost of reshipment. Custom and personalized products remain nonrefundable.
Approved Refunds
Approved refunds will be issued to the original payment method.
Sigars.com will generally process an approved refund within five business days. The customer’s bank or card issuer may require additional time—typically up to 10 business days—to post the refund.
Original shipping and rush-production charges are nonrefundable after the applicable service has been performed, except when the problem resulted from an error by Sigars.com or when otherwise required by law.
Contact Us
To request a cancellation, order change, replacement, return authorization, or refund review, contact:
Sigars.com LLC
Email: orders@sigars.com
Phone: (305) 306-7736
Current fulfillment address: 14256 Horseshoe Trace, Wellington, FL 33414
Sigars.com is currently operating from this fulfillment address while our permanent office location is being finalized.